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Customer Service Representative-Sumter

Sumter, SC | Customer Service | Sixaxis LLC
Reports to: CSR Supervisor over assigned Business Unit, Director of Customer Service, President, and Co-Owners

Description:

Answers internal, external, and customer inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken.  Provides assistance / coordination between internal SafeRack departments and external customers.  Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.

Key Responsibilities:

  • Orders:  Enter, update and process sales orders, purchase orders, etc. in system
  • Sales Calls/Email Correspondence:  Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back-up Sales Rep as necessary.
  • Returned Product:  Processes returned product (warranty/repair).  Distributes accordingly, ensuring capture of warranty information.
  • Customer Information:  Assists in the entering of information for customers, distributors and updates information as necessary.
  • Responsibilities that may be assigned to individual CSRs: sending drawings, proofing orders and ad leads.
  • Responsibilities that may be assigned to individual CSRs:  office supplies, proofing orders, vendor literature, processing assigned to email distribution lists, etc.
  • Other responsibilities as assigned or required.

 Skills and Experience Required:

 A results oriented individual who thrives working in a fast-paced environment

  • Strong written and verbal communication skills
  • Ability to problem-solve
  • Education:
  • High School Diploma or GED
  • Experience:
  • Experience with Microsoft Office – Outlook
  • Experience with Microsoft Office – Word
  • Experience with Microsoft Office – Excel

Levels:  Customer Service Representative I, II, and III

The placement in one of the above levels will depend upon time experience, skills, knowledge, performance, and contribution.

  • Customer Service Representative I is an entry-level position requiring close supervision.
  • Customer Service Representative II requires less supervision, bringing further training and more skills to the position along with a solid understanding of the responsibilities entailed above.
  • Customer Service Representative III has a high level of skill and requires little or no supervision.

Other factors that will be considered in the placement into one of these levels are internal training, Individualized Plan for Employment analysis as well as ability to perform all the responsibilities in a proficient manner.

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  • EEOC Compliance

    SixAxisLLC is subject to Executive Order 11246, as amended, which requires Federal contractors to ensure that applicants are employed and that employees are treated during employment without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. We are therefore requesting information about race and gender in order to comply with government reporting requirements and in order to ensure equal employment opportunity. Submission of this information is voluntary and will be kept confidential. Refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in ways that are not inconsistent with Federal affirmative action regulations.


  • This company is also subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications:
    • A “disabled veteran” is one of the following:
      • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
      • a person who was discharged or released from active duty because of a service-connected disability.
    • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
    • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
    • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
    If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As a Government contractor subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

  • Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.
    If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

    Disability

    You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

    • Blindness
    • Deafness
    • Cancer
    • Diabetes
    • Epilepsy
    • Autism
    • Cerebral Palsy
    • HIV/AIDS
    • Schizophrenia
    • Muscular Dystrophy
    • Bipolar Disorder
    • Major Depression
    • Multiple Sclerosis (MS)
    • Missing Limbs or Partially Missing Limbs
    • Post-Traumatic Stress Disorder (PTSD)
    • Obsessive Compulsive Disorder
    • Impairments requiring the use of a wheelchair
    • Intellectual Disability (Previously Called Mental Retardation)

Join The Team

There’s something special about SixAxis. There’s a sense of pride that comes from building brands people love and making the most of ourselves as a company and as individuals. We are on a new journey of growth, building on our most formidable assets: our brands, our financial strength, our global reach, our unrivaled distribution system and the strong commitment of our management and employees worldwide.
Learn More About SixAxis

What We Offer

  • Competitive Pay and Salaries
  • Annual Incentives
  • Health Care Benefits

As market dynamics evolve, we regularly assess our benefits programs to ensure employees receive those benefits they value and are provided with diverse options that address the issues of individual and families and promote healthy lifestyles.


SafeRack is an Equal Opportunity Employer.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, you may contact 843-264-8096 ext.1240 or bcoe@saferack.com for assistance.